Refund policy

At MK Squared, we want you to feel confident shopping with us. If something isn’t right, we’re here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:

  • Be unused, unworn, and in the same condition you received it.
  • Be in its original packaging.
  • Include proof of purchase, such as your order confirmation or receipt.

Items sent back without first requesting a return may not be accepted.

How to Start a Return

To begin a return, please contact us at mksquaredms@gmail.com with:

  • Your order number
  • The item(s) you’d like to return
  • The reason for the return

If your return is approved, we’ll provide instructions on how and where to send your item.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible at mksquaredms@gmail.com so we can review the issue and make it right.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Customized or personalized items
  • Sale or clearance items
  • Gift cards
  • Final sale items, where marked

Exchanges

If you’d like a different size, color, or item, the fastest option is to return the original item (if eligible) and place a new order once the return is accepted.

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or card issuer may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us at [your support email].

Return Shipping

Customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by law.

Cancellations

If you need to cancel or change an order, contact us as soon as possible at mksquaredms@gmail.com We cannot guarantee changes or cancellations once an order has been processed or shipped.

Contact Us

If you have questions about returns or refunds, contact us at:

MK Squared
Email: mksquaredms@gmail.com
Phone: 601-616-6020
Business Address: 5295 HWY 84W Laurel, MS 39443